The coronavirus pandemic has changed the way we work, live, socialise, shop and travel on a scale we would never have thought.

Working in healthcare is demanding on any day, but with the pressure COVID-19 brings, it is more important now than ever to look after our mental health and well-being. Many healthcare workers have worked extremely long hours and under extreme high pressure. Many would have also been exposed to traumatic situations or faced with moral dilemmas as result of poor staffing levels, lack of proper equipment or confusion with new guidelines. The risk of long-term psychological issues arising from such situations is worrying for healthcare workers.

It’s natural for anyone working in the healthcare industry today to feel anxious and stressed, it is one of the most challenging industries and one that is faced with constant change and uncertainty.

Follow our five steps to help healthily cope with stress. 

1. Talk
Never has talking been more important. Everyone is going through change as a result of COVID-19. Talking helps to ease your worries and help you see things from a different point of view.
If you are feeling worried, scared or helpless at work, have a chat with your manager or a member of the senior team, it will help them see things from view and provide the support you require. If you don’t feel confident to be able to do that, there are people you can speak to via NHS recommended helplines.

Talking to close friends and family is also good as they can help to give you advice and sometimes it’s nice to talk to people outside of your work without the fear of being judged or worry about any implications your concerns may have.

It’s equally important to keep talking to your students and check-in with them of how they are feeling. Young minds are constantly developing and taking in new information, however many of them won’t have the emotional capacity to handle or healthily process this.

If you can encourage all the staff to adopt the same practices, it can help the well-being of the whole workplace.

2. Stay connected
You may find yourself locked away due to the ever-increasing number of restrictions and overtime find that you are out of touch with friends and family. Technology surrounds us, so there are lots of ways you can remain connected. WhatsApp, video calls via Zoom, Skype, Google Duo and Facetime to name just a few and various social media platforms can all help you from feeling isolated. And, if social media becomes too overwhelming then it’s okay to disconnect for a while. 

3. Stick to a routine
Whilst there is disruption around us, you must stick to a normal routine. Do the things you would usually do (as much as the restrictions allow). This includes keeping on top of basic things like shopping, cleaning, laundry, eating, sleeping and exercising. If you keep up with the little things, you’ll be able to handle new changes and extra tasks that come your way.

 4. Don’t be hard on yourself

Each day we are all facing new situations, no-one knows what the future holds, all we can do is our best. As a healthcare professional you are fully trained, qualified and experienced so never doubt yourself. You wouldn’t be hard on your patients when you are treating and supporting them, so why be hard on yourself?

If you find yourself having to take on more responsibilities, or work a different way. i.e. treating patients via online videos, try to keep what you are doing simple. Don’t over complicate your work or do things that are not necessary, keeping to the basics will help keep the pressure off yourself.

5. Take time out for yourself
Regularly taking some time out for your physical well-being is vital.
Find a few minutes in the day for a bit of peace or get some fresh air. Even if it means taking 10 minutes out to eat lunch without having any distractions around you. this will do wonders in easing your mind, refocus and help to keep you calm and in control.

When you’re not at work, it’s important to take your mind of ‘work’ by finding something to distract yourself with. There are lots of things you can do which don’t require a lot of investment, such as:
- Going for walks, bicycle rides or even a class at the gym. If going out is not an option; join a fitness class online
- Jigsaw puzzles – doing a bit at a time will give you the motivation to complete it
- Painting, making a collage, embroidery, pottery
- Playing an instrument – there are lots of tutorials on YouTube
- Cooking, learning a new dish or just experimenting with different foods. There are tonnes of social media groups, recipes and videos online showing you step by step guides

Whatever you do, remember the time is for you, no one else. It’s tempting to keeping looking at our phones, to stop temptation, switch off your phone and leave it another room.

We all need time to reflect, relax and recharge; after all, we’re only human.

Further guidance and support can be found by visiting the following websites.

The government’s guidance on mental health and well-being - https://www.gov.uk/government/publications/covid-19-guidance-for-the-public-on-mental-health-and-wellbeing?priority-taxon=774cee22-d896-44c1-a611-e3109cce8eae

Macmillan Cancer Support - Emotional Health and Well-Being for Health and Social Care Professionals - https://www.macmillan.org.uk/coronavirus/healthcare-professionals/mental-health-and-wellbeing-support

MIND is a leading mental health charity that provides support to anyone experiencing mental health problems - https://www.mind.org.uk/information-support/coronavirus/coping-as-a-key-worker/

NHS practitioner help supports the well-being of all NHS staff  - https://www.practitionerhealth.nhs.uk/covid-19-workforce-wellbeing

Royal College of Nursing has published COVID-19 guidance on mental health care delivery - https://www.rcn.org.uk/clinical-topics/mental-health/covid-19-guidance-on-mental-healthcare-delivery

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When looking for something on the Internet, you usually use Google, but when you need a new job, feel free to use Jooble.

TLTP Medical constantly provides skilled and highly professional staff to the NHS and private sectors, so closing the vacancies should be done to time and quality. Since we began to feature our vacancies on Jooble we managed to find candidates whom we have supported in finding their dream job and helping them rise through the ranks.

How does the Jooble job search actually work?
Jooble search engine simplifies the job search for candidates by displaying thousands of active job ads on Jooble aggregated from different job boards and recruitment companies.
When performing a search, you'll get links to job postings from different job sites throughout the UK that are the most relevant to your search terms. That’s what we call user friendly experience!

How does Jooble find vacancies?
Jooble have developed a specific technology that aggregates job listings from small websites. The search robot independently finds websites with vacancies and adds them to the search index. Each vacancy is constantly checked for relevance. As simple as that but it can really help any person find a job asap.

Jooble also automatically filters out duplicated jobs, so similar jobs, are shown as a single one.

Since we began to feature our vacancies on Jooble we have attracted a high calibre of healthcare professionals whom we have supported in finding them find their dream job and helping them flourish in their career.

Jooble is constantly updating their features to make it easy for employers to attract potential candidates to their jobs and vice versa. Their overall aim is to help candidates finds relevant jobs in a few seconds and save time.

Working within healthcare is a highly rewarding role, yet at the same time it can be demanding especially during challenging times. It is important to create a strong relationship with your patient so that the very best care can be achieved. Building a good rapport will have such a positive impact not only on your career, but also on your experience with the patient and on the overall satisfaction.

We've put together 6 helpful tips to build a good relationship with your patients. 

1. Take time to get to know patients
First and foremost, no patient likes to feel as if he or she is being rushed through an appointment. A big part of ensuring that a patient is comfortable is addressing him or her like an individual, as opposed to a medical condition. While asking someone questions, you should try making it more of a discussion rather than a strict Q&A. Also, introductions are key, so don't forget to introduce yourself and your role on the clinical team is important for building a positive patient relationship. It shows your patient that you want them to know exactly who you are and what you’ll be doing to care for them. Remember your patients' names. Whenever you can, address them by their first names, even if it's something like, "OK, Helen, I will go ahead and schedule your MRI".

2. Be prepared for appointments
It's good practice to review patients' reports before you see them in person. It can be a waste of time to ask for information already in their files. Also, if you discuss the reason for their last visit, you'll come across as observant and interested in the patient's individual needs.

3. Active Listening
Active listening is an essential holistic healthcare tool. It is a non-intrusive way of sharing a patient’s thoughts and feelings. The goal of active listening is to reflect the feeling or intent behind their words. You should listen to understand, not to respond. To practice active listening, follow these steps:

• Listen to what the patient is saying.
• Repeat what you heard to the patient.
• Check with the patient to ensure your reflection is correct.

By becoming a good listener you are increasing the chance of better understanding your patient and give him the best advice. In addition to that, listening demonstrates appreciation and value. By asking, looking, observing and listening to the patient, you can learn what is important for the patient as a human being and how to help him. The language you are using should be simple and conversational.

4. Keep your word
Keeping your word is one of the most effective ways to build rapport with patients. If you tell them you will do something, do it. If your ability to complete a task changes, communicate this with the patient. Don’t over-promise and under deliver. Keeping your word with patients not only builds rapport, it also builds trust.

5. Maintain eye contact and body language
Besides words, the key is to speak calm and to use the appropriate body language. Maintaining eye contact communicates care and compassion. It can also show empathy and interest in your patient’s situation. Eye contact and social touch connects you to your patients and communicates understanding. Your movements should be smooth, rhythmic and purposeful. You should always explain to your patient what you are doing. 

6. Predict and anticipate their needs

Anticipation means looking ahead at what might happen with your patient and determining what he might need. Furthermore, verbalize your thoughts and don’t forget to ask questions. If you are able to predict and anticipate your patient’s needs, you will gain order, control and trust. Anticipating their needs will show them that you do care and that you are doing all that you can to provide them with the best care plan

There isn’t a manual on how to build rapport with patients. Some techniques will come easier to you than others. Practice each of these 7 ways to build rapport and choose the ones that come most naturally to you in your daily practice.